Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and ZIP code when you request a quote.
• The coverage types you select and any details you choose to include in your request.
• Information you provide when you call or email us about coverage or a claim.
• Basic website activity, including whether a quote form was started or submitted, the page involved, and a browser-stored identifier used to connect those events.

Please do not include Social Security numbers, payment card details, or medical records in the website quote form.

How we use your information

We use your information to respond to you, prepare and compare insurance options, communicate about your request, help service coverage or claims, measure how our quote process works, and maintain the security of our website and records. When a quote form is started or submitted, our agency receives a notification email. Submitting a quote request allows us to contact you about that request; it does not sign you up for promotional text messages.

When we share information

We do not sell your personal information. To help find or service coverage, we may share relevant information with insurance carriers, underwriters, and other parties involved in your request. Providers that help us host the website, store submissions, or deliver agency emails may process information on our behalf. We may also disclose information when required by law or to protect our rights and the security of our services.

Website storage and measurement

Our quote page saves a random identifier in your browser’s local storage. This helps us connect quote-start and quote-submission activity; it is not your name or email address. Your browser settings may let you clear stored site data. We may also use basic site measurement to understand visits and improve the website. We do not use your quote details for targeted advertising.

Text messaging

Providing a phone number on our quote form does not enroll you in promotional or service-related texts. If you separately opt in to text messaging, we use your mobile number to send the messages you agreed to receive. Text-message opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. See our SMS Terms & Conditions for message rates, help, and opt-out details.

Security and retention

We use reasonable measures to protect information submitted to us, including limiting access to quote submissions. No internet transmission or storage system is completely secure. We keep information as long as reasonably needed to handle your request, service coverage, meet legal obligations, and resolve disputes.

Your choices

You may ask us to review, correct, or delete personal information you provided, subject to applicable law and records we need to keep. Contact us using the details below. You can also clear your browser’s stored site data in your browser settings.

Changes to this policy

We may update this policy as our practices change. We will post the revised policy here with a new “Last updated” date.

Contact us

Questions about this policy or your information? Contact Cactus Country Insurance Group at info@ccingp.com or (830) 308-8810. You can also visit our contact page.